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Knowledge base
Logging Into Clinic to Cloud
Appointments & Scheduler
Patient Management
Patient Portal
Communications
Documents & Letters
Billing & Claiming
Invoicing
- Creating a New Invoice
- Generating Outpatient Invoices
- Generating Inpatient Invoices
- Creating Bulk Bill and DVA Invoices
- Invoicing Health Funds via ECLIPSE
- Manually Creating Health Fund Invoices
Patient Claiming
Medicare Claiming
- Medicare Forms for Online Claiming
- Managing Invoices for Claiming
- Exception and Rejection Handling
- Manually Finalising a Claim
- Writing Off a Claimed Invoice
- Managing Finalised Claims
ECLIPSE Claiming
Tyro
Fees & Schedules
- Adding Allied Health Item Numbers
- Non-Medicare Item Numbers
- Adding and Editing Stock Items
- Adding Billable Items
- Adding a Concession Private Fee Schedule
- Uploading AMA, Workcover and WAGMSS Fee Schedules
Troubleshooting
- Validation Error: Patients with failed age validation
- Reversing an Invoice
- Error Code: invalid referral.provider: Checksum didn't match
- Error Code: INVALID item.date: Required and must be after [patient.dateOfBirth] and be before today item.date:
- Error Code: INVALID item.serviceText
- Error [9202]- Invalid Value For Data Item
Procedure Management
Reporting
Pathology & Imaging
Printing & Scanning
Clinical
Consult Screen
- Opening a Quick Consult
- Linking a Result to a Request
- The Clinical Journey
- Recording Consult Notes
- Setting Favourites: Medication, Imaging And Pathology
- Prescribing Medications
Obstetrics & Gynaecology
- Enabling the O&G Modules
- The Gynecology/Fertility Consult
- The Obstetrics Consult
- Creating a Birth Record
- The Postnatal Check
- Adding End Pregnancy Reasons
Provider Settings
- Turning On/Off the 90 Day Gap Option
- Configuring Provider Settings
- Configuring Account Details
- Editing Provider Settings
- 'Letters to Create’ Settings
- Updating Provider Number Settings
Troubleshooting
Doctor App
iOS
- Logging Into the Doctor App (iOS)
- Settings (iOS)
- Adding An Appointment (iOS)
- Consults (iOS)
- Patients (iOS)
- Lab Results (iOS)
Android
- Logging Into the Doctor App (Android)
- Settings (Android)
- Adding An Appointment (Android)
- Consults (Android)
- Patients (Android)
- Lab Results (Android)
Troubleshooting
Voice Recognition
Configure Your Practice
Practice Details
- Updating Your Practice Contact Details
- Adding Your Practice ABN
- Practice Logo Setup
- Updating Practice Bank Details
- Multi-Factor Authentication
- Creating Label Favourites
Locations
MIMS
Users
- User Types
- Add New User Alert
- Adding Practice Admin and Receptionists
- Creating a New Clinician Account
- Accessing Clinician Settings as an Administrator
- Locking and Removing Users
Doctor Schedule
Practice Customisation
Troubleshooting
Onboarding Pack
GP
Video Tutorials
Doctor Videos
Practice Admin videos
- Practice Admin | Setting drop down - Merge Patients
- Practice Admin | Setting drop down - Migration
- Practice Admin | Setting drop down - Deleted Items
- Practice Admin | Setting drop down - Fee Estimate Templates
- Practice Admin | Setting drop down - Document Templates
- Practice Admin | Setting drop down - Checklists and Notifications
Reception Videos
- Reception | Using The Scheduler (Video)
- Reception | Internal Messaging and eTasks (video)
- Reception | How to Easily Find a Free Appointment Time Slot (Video)
- Reception | Booking an Appointment for an Existing Patient (Video)
- Reception | Booking an Appointment for a New Patient (Video)
- Reception | Secure Messaging (Video)
Product Updates
2020
- 3 July 2020 - Product Update (Medicare Safety Net)
- 1 July 2020 - Health Fund Schedule Updates
- 25 June - Product Update
- 7 July - Product Update (Doctor App)
- 4 June 2020 - Product Update
- 2 June 2020 - Product Update
2019
- Product Update – Automated Claiming
- 10 November 2019 - Health Fund Schedule Updates
- 25 September 2019 - Product Update
- 17 September 2019 - Product Update
- 31 July 2019 - Product Update
- 12 July 2019 - Product Update