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Knowledge base
Logging Into Clinic to Cloud
Appointments & Scheduler
Patient Management
Patient Portal
Patient Portal Information for Patients
- Saving the Patient Portal as a Bookmark in Google Chrome
- Logging into the Patient Portal
- Patient Guide to the Patient Portal
- Booking Appointments in the Patient Portal
- Completing a Survey on the Patient Portal
- Quotes in the Patient Portal
Patient Portal Information for Practices
- Webinar - Introducing the new Patient Portal
- What is the Patient Portal?
- Patient Portal Setup Guide
- Configuring a Doctor's Settings for the Patient Portal
- Patient Portal Guide for Admin
- Adding Patient Portal Consent
Online Payments - Coming Soon!
- [COMING SOON] Stripe Contact FAQ
- [COMING SOON] What is Stripe?
- [COMING SOON] Turning on Online Payments for Patient Portal
- [COMING SOON] Stripe Account Setup - Definitions
- [COMING SOON] Stripe Account Setup - Company
- [COMING SOON] Stripe Account Setup - Individual/Sole Trader
Communications
New Template & Letter Workflow
Letter Workflow
- [COMING SOON] Attaching Information to a Patient's Letter
- [COMING SOON] Doctor Letter Settings
- [COMING SOON] Editing a Letter (Doctor)
- [COMING SOON] Editing a Letter (Admin)
- [COMING SOON] Creating a Document (Doctor)
- [COMING SOON] Creating a Document (Admin)
Template Library
- Deleting a Template in the New Template Library
- New Template Editor - Details Tab
- New Template Editor - Toolbar Tab
- Cloning a Template with the New Template Editor
- Editing a Template with the New Template Editor
- Creating a Template with the New Template Editor
Documents & Letters
Billing & Claiming
Invoicing
- Inpatient Billing Video
- Outpatient Billing Video
- Creating a BUPA ADF Invoice
- Creating a New Invoice
- Generating Outpatient Invoices
- Generating Inpatient Invoices
Patient Claiming
Medicare Claiming
- Submit All Draft Invoices for Medicare/DVA
- Medicare Forms for Online Claiming
- Managing Invoices for Claiming
- Exception and Rejection Handling
- Manually Finalising a Claim
- Writing Off a Claimed Invoice
ECLIPSE Claiming
Tyro
Fees & Schedules
- Adding Allied Health Item Numbers
- Non-Medicare Item Numbers
- Adding and Editing Stock Items
- Adding Billable Items
- Adding a Concession Private Fee Schedule
- Uploading AMA, Workcover and WAGMSS Fee Schedules
Troubleshooting
- Validation Error: Patients with failed age validation
- Refunding & Reversing an Invoice
- Error Code: invalid referral.provider: Checksum didn't match
- Error Code: INVALID item.date: Required and must be after [patient.dateOfBirth] and be before today item.date:
- Error Code: INVALID item.serviceText
- Error [9202]- Invalid Value For Data Item
Procedure Management
Reporting
Pathology & Imaging
Printing & Scanning
Clinical
Consult Screen
- Opening a Quick Consult
- Clinical Training Video
- Adding a Diagnosis using Snomed Clinical Terms
- Completing a WorkCover Certificate of Capacity
- Linking a Result to a Request
- The Clinical Journey
Obstetrics & Gynaecology
- Enabling the O&G Modules
- The Gynecology/Fertility Consult
- The Obstetrics Consult
- Creating a Birth Record
- The Postnatal Check
- Adding End Pregnancy Reasons
Provider Settings
- Turning On/Off the 90 Day Gap Option
- Configuring Provider Settings
- Configuring Provider Account Details
- Editing Provider User Settings
- Letters to Create Settings
- Updating Provider Number Settings
Troubleshooting
Doctor App
iOS
- Doctor App Video
- Logging Into the Doctor App (iOS)
- Settings (iOS)
- Adding An Appointment (iOS)
- Consults (iOS)
- Patients (iOS)
Android
- Logging Into the Doctor App (Android)
- Settings (Android)
- Adding An Appointment (Android)
- Consults (Android)
- Patients (Android)
- Lab Results (Android)
Troubleshooting
Voice Recognition & Dictation
Configure Your Practice
Onboarding Pack
Video Tutorials
Online Group Training Videos
Self Directed Training Videos
- Clinical Consult
- Inpatient Billing
- Procedure Management
- Appointments & Scheduler
- Patient Management
- Address Book
Doctor Videos
- Creating a Pathology Request (video)
- Creating an Operation Report (video)
- Actioning Incoming Lab Results (video)
- Prescribing Medication (video)
- Adding a Quick Consult (video)
- Customising your Clinical Window (video)
Practice Admin videos
- Location Management & Configuring LSPN (video)
- Configuring Email & SMS Appointment Reminders (video)
- Updating Practice Details (video)
- Merging Patients (video)
- Practice Admin | Setting drop down - Deleted Items
- Practice Admin | Setting drop down - Fee Estimate Templates
Reception Videos
- Sending & Managing eTasks (video)
- Creating a Private Invoice (video)
- Taking and Applying Deposits (video)
- Sending Manual SMS (video)
- Appointment History (video)
- Internal Messages (video)
Patient Portal Videos
- [COMING SOON] What is the Patient Portal? (video)
- [COMING SOON] Patient Portal Setup Guide (video)
- [COMING SOON] Setting up a Provider for the Patient Portal (video)
- Adding a Patient Questionnaire to the Patient Portal (video)
- Telehealth Workflows through the Patient Portal (Video)
- Managing Uploaded Documents through the Patient Portal (Video)
Product Updates
2021
- November 3 Update
- September 3 - Product Update
- September 1 - Product Update
- 1 July 2021 - Health Fund Schedule Updates
- 2 July - Product Update
- 30 June - Product Update
2020
- 30 December - Product Update
- 3 December - Product Update
- 25 November - Product Update
- Templates Release Coming Soon!
- 17 November - Product Update
- 1 November - Health Fund Updates
2019
- Product Update – Automated Claiming
- 10 November 2019 - Health Fund Schedule Updates
- 25 September 2019 - Product Update
- 17 September 2019 - Product Update
- 31 July 2019 - Product Update
- 12 July 2019 - Product Update