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Knowledge base
Logging Into Clinic to Cloud
Appointments & Scheduler
Patient Management
Patient Portal
Communications
Documents & Letters
Documents
Letters
- Admin Letter Workflow Tips
- Doctor Letter Workflow Tips
- Creating Letters
- Unsigning Letters
- What does Send All mean?
- Signed not Sighted Letters
Templates
- Using Tags to Prefill Templates
- Deleting a Template in the New Template Library
- New Template Editor - Details Tab
- New Template Editor - Content Tab
- Cloning a Template with the New Template Editor
- Editing a Template with the New Template Editor
Billing & Claiming
Invoicing
- Creating a New Invoice
- Generating Outpatient Invoices
- Generating Inpatient Invoices
- Creating Bulk Bill and DVA Invoices
- Invoicing Health Funds via ECLIPSE
- Manually Creating Health Fund Invoices
Patient Claiming
Medicare Claiming
- Submit All Draft Invoices for Medicare/DVA
- Medicare Forms for Online Claiming
- Managing Invoices for Claiming
- Exception and Rejection Handling
- Manually Finalising a Claim
- Writing Off a Claimed Invoice
ECLIPSE Claiming
Tyro
Fees & Schedules
- Adding Allied Health Item Numbers
- Non-Medicare Item Numbers
- Adding and Editing Stock Items
- Adding Billable Items
- Adding a Concession Private Fee Schedule
- Uploading AMA, Workcover and WAGMSS Fee Schedules
Troubleshooting
- Validation Error: Patients with failed age validation
- Reversing an Invoice
- Error Code: invalid referral.provider: Checksum didn't match
- Error Code: INVALID item.date: Required and must be after [patient.dateOfBirth] and be before today item.date:
- Error Code: INVALID item.serviceText
- Error [9202]- Invalid Value For Data Item
Procedure Management
Reporting
Pathology & Imaging
Printing & Scanning
Clinical
Consult Screen
- Opening a Quick Consult
- Completing a WorkCover Certificate of Capacity
- Linking a Result to a Request
- The Clinical Journey
- Recording Consult Notes
- Setting Favourites: Medication, Imaging And Pathology
Obstetrics & Gynaecology
- Enabling the O&G Modules
- The Gynecology/Fertility Consult
- The Obstetrics Consult
- Creating a Birth Record
- The Postnatal Check
- Adding End Pregnancy Reasons
Provider Settings
- Turning On/Off the 90 Day Gap Option
- Configuring Provider Settings
- Configuring Provider Account Details
- Editing Provider User Settings
- Letters to Create Settings
- Updating Provider Number Settings
Troubleshooting
Doctor App
iOS
- Logging Into the Doctor App (iOS)
- Settings (iOS)
- Adding An Appointment (iOS)
- Consults (iOS)
- Patients (iOS)
- Lab Results (iOS)
Android
- Logging Into the Doctor App (Android)
- Settings (Android)
- Adding An Appointment (Android)
- Consults (Android)
- Patients (Android)
- Lab Results (Android)
Troubleshooting
Voice Recognition
Configure Your Practice
Onboarding Pack
GP
Video Tutorials
Doctor Videos
Practice Admin videos
- Practice Admin | Setting drop down - Merge Patients
- Practice Admin | Setting drop down - Deleted Items
- Practice Admin | Setting drop down - Fee Estimate Templates
- Practice Admin | Setting drop down - Checklists and Notifications
- Practice Admin | Setting drop down - Define Your C2C
- Practice Admin | Setting drop down - Users
Reception Videos
- Reception | Using The Scheduler (Video)
- Reception | Internal Messaging and eTasks (video)
- Reception | How to Easily Find a Free Appointment Time Slot (Video)
- Reception | Booking an Appointment for an Existing Patient (Video)
- Reception | Booking an Appointment for a New Patient (Video)
- Reception | Secure Messaging (Video)
Patient Portal Videos
- [COMING SOON] What is the Patient Portal? (video)
- [COMING SOON] Patient Portal Setup Guide (video)
- [COMING SOON] Setting up a Provider for the Patient Portal (video)
- Adding a Patient Questionnaire to the Patient Portal (video)
- [COMING SOON] Telehealth Workflows through the Patient Portal (Video)
- [COMING SOON] Managing Uploaded Documents through the Patient Portal (Video)
Product Updates
2021
2020
- 30 December - Product Update
- 3 December - Product Update
- 25 November - Product Update
- Templates Release Coming Soon!
- 1 November - Health Fund Updates
- 17 November - Product Update
2019
- Product Update – Automated Claiming
- 10 November 2019 - Health Fund Schedule Updates
- 25 September 2019 - Product Update
- 17 September 2019 - Product Update
- 31 July 2019 - Product Update
- 12 July 2019 - Product Update