Your Patient Portal gives you the ability to access your appointments, accounts, and medical records based on the preferences of your practice and provider.  One feature of the Patient Portal is paying outstanding accounts online, providing a simple solution for you to manage any Unpaid Invoices without the need to contact the practice directly.  

This article will show you how to pay an Unpaid Invoice using our Online Payments feature.

The Short Version

Patients with an existing login to the patient portal:

• Login to your Patient Portal at patientportal.clinictocloud.com.au.  
• View your Unpaid Invoices on the:
  • Home Page
    or
  • Quotes & Invoices
• Click the red Pay $ button of the invoice you wish to pay.  
• Enter your card details and click the green Pay $ button.  
  • Tip: Use the toggle to save your card for next time.  
• If your invoice is eligible for a Medicare rebate, this will send automatically on your behalf.  Contact your practice if you have not received your refund from Medicare within 3 days.  

Instructions

Patients with an existing login to the patient portal:

Log in to the Patient Portal.

Go to patientportal.clinictocloud.com.au and enter your Email and Password, and click Login.

• To reset your password, use the Forgot Password? function.
• For more details on logging into the Patient Portal, read this article.

View your Unpaid Invoices via the: 

a.  Home Page.

b.  Quotes & Invoices section in the left menu.

Select the Unpaid Invoice you would like to pay and click Pay $ button.

Note: You can do this step from either the Home Page or the Quotes & Invoices section.

Enter in your Credit Card details.

• The Patient Portal will accept credit and debit cards from Visa and Mastercard.
• To review the invoice details, scroll down to Invoice You're Paying.  
• Click Cancel to exit without processing the payment.  

Note:  The Patient Portal uses Stripe to securely manage all card transactions.  For more information about Stripe, click here.

Save this card for future transactions toggle, optional.

• Use the toggle to save this card for next time. 
• Your card details will be stored securely by Stripe.  

• You can save up to three cards in your Patient Portal.  
• You will be given the choice of which card to use when paying, if you saved one or more previously.
• You can remove cards that are no longer valid when paying an invoice.  

Click the green Pay $ button to process the payment.  

• Stripe will validate your card details during payment.  
• Click Cancel to exit without processing the payment. 

• You will be unable to proceed if your card cannot be validated.  
• The card icon will display red if it is not valid and the Pay button will be greyed out. 
• Your card may not pass validation if:
  • the card is the wrong type.
  • the card number is entered incorrectly.
  • there are insufficient funds.

 

Once processed, the screen will display Successfully Paid.  Click Back to Home to return to your Home Page.

• A copy of the receipt is saved into your Paid Invoices, where it can be printed if required.
• If your invoice is eligible for a Medicare rebate, this will send automatically on your behalf.  Contact your clinic if you have not received payment within 3 days.  

 

 

Patients with no Patient Portal access and a notification saying that your invoice is ready to pay:

We have recently added the option for patients to pay invoices online without needing a Patient Portal account. If your practice has not invited you to their patient portal but they have sent you an invoice to pay you can simply click the link in your email/SMS to navigate to a single-use payment page. Once you're on that page just enter your credit card details and click "Pay $X". Below is an example of a single-use payment page for a patient who does not have access to the patient portal: