Completing a Survey on the Patient Portal

Brief Overview

Your medical practice may ask you to complete a Survey on the Patient Portal to collect some further information from you, such as your medical history, or additional contact details. Your Survey is available on the Homepage of the Patient Portal.

 

The Short Version

  • Log into the Patient Portal.
  • Check the Homepage Things to Do section for outstanding Surveys.
  • Click on the name of a Survey that you have not yet completed.
  • Fill in the survey using the fields provided.
  • Click Save.

 

Instructions

  1. Log into the Patient Portal (Logging into the Patient Portal)
  2. You will land on the Home Page.
    HomePage.png

  3.  Review the Things to Do section below your Upcoming Appointments for any outstanding Surveys.
    Things_to_Do_Section.png

  4. Click on the name of the Survey that you have not yet completed to open it.
    • Incomplete Surveys are items that are not yet shown with 100% progress.
    • If a Survey has been started but not submitted, you will see a message to indicate this.
      Name_of_Survey.png

  5. Fill in the Survey using the fields provided.
    • You may be required to choose an item or multiple items from a list, or type in an answer to a question depending on the question asked. If you are having trouble completing the Survey, please speak to your practice for guidance. 
      Survey.png


  6. Click Submit Survey.
    submit_survey.png

    If you are unable to complete the Survey in one sitting, you can use the Save button seen above to return later to finish it. 

  7. This information will be transmitted to your practice.

Note: Once submitted to the practice you will no longer be able to edit the answers you provided, contact your practice if you need to update any information. 

 

Further Reading

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