There are occasions when the Provider will ask the admin team to change or add settings to their account. Each provider has their own personal settings which can be adjusted by the provider -  How To Configure The Provider Settings

As an administrator follow the steps below.

1. Go to settings > Users

2. Click the edit pencil next to the providers name

3. Click 'Update and Configure'

4. This will take you to Configure Settings: Provider. Here you can make changes to the providers information. For details about each section click the link above for more information.