Validation Error: Patients with failed age validation

Brief Overview

When a patient claim is submitted to Medicare in a private invoice, it will provide the following error if the patient is under 14 years old and does not have a parent or guardian over 18 as the account holder.

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This error can be resolved by ensuring the below items are complete:

  • The parent/guardian must be a patient in the system and must be verified.
  • The parent/guardian must be added as Account Holder in the minor’s demographics.

The Short Version

  • Add the Account Holder in the minor's demographics
  • Verify the minor and parent/guardian
  • Resubmit the claim

 

Instructions

1. At the top of the invoice select Edit Patient.

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2. Click Edit and go to the Account Info tab.

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3. If the parent/guardian has already been created as a patient search the name in the Account Holder field.

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4. If the parent/guardian needs to be added click on New Person to add them.

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Enter all mandatory fields and ensure that the Medicare No field is added with the parent/guardian Medicare details. Click Save.

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5. The Account Holder should now show as the parent/guardian. Click Save on the patient file. 

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Note: The patient will be verified when you click save, any errors must be addressed to ensure claims can be submitted. 

6. You will need to ensure that the parent/guardian is also verified to successfully submit the claim. Go to Patients on the left-hand side toolbar.

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Search the patient name and click View to open the file. Click on the dropdown arrow next to the patient name and select Edit

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Click Save, the parent/guardian details will then be verified, any errors must be addressed to ensure claims can be submitted. 

7. Go back to the invoice and submit the claim. 

 

 

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