Here's what's new
We've integrated with Stripe to offer you Online Payment options via the Patient Portal.
The practice registration form inside the Patient Portal now captures payment options (VISA or Mastercard), Private Health Insurance details, DVA card number, Health Care Card number, Pension number and usual GP. Patients are also able to set a different account holder, such as a parent, or other care giver.
Once entered, all information is available in the patients' demographics on the practice side. Patients can save multiple cards on file, however are not forced to, and can skip the Credit Card section if they wish.
Registration form inside the Patient Portal:
Example of registration form with card details saved:
If payment details are entered and saved, practice staff now have visibility to the credit card information (only the last 4 digits), on any invoice raised for that patient, as well as in deposits. These transactions are recorded as Credit Card payments.
Example of an invoice with Credit Card not on file:
Example of an invoice with Credit Card on file:
Example when taking a deposit:
Patients themselves can process payments via the Patient Portal. Here is a handy link which you can share with them in how to do this: For Patients - How to pay my invoices online
Online Payments Reporting
Whoever processed the payment, the patient, or practice staff using card details on file, you now also have a dedicated Online Payments report to account for these transactions.
This report is a mirror image of your Stripe account. You can consider the transactions in this report as your 'virtual merchant slips' for all payments made via Stripe.
'Credit Card' payments, just like Cash, or EFTPOS, can be reported on in all Clinic to Cloud reports including Daily Banking.
Notifications to patients
You can now decide if your patients will receive either an email, or SMS, or both regarding (1) Online Practice Registration, (2) Payment Reminder, (3) Payment Acknowledgement.
Go to Settings > Notifications > System Generated SMS and Emails
Online Payment Fees
The Clinic to Cloud Patient Portal is a complimentary service and is free of charge to the practice.
The Clinic to Cloud Online Payments integration, Payment reminder, Automated Medicare rebate processing, including invoice settlement is charged at 1.8% + .30c per transaction.
To learn more, or to set up your Stripe accounts, please follow the links below.
Stripe Account Setup - Company
Stripe Account Setup - Individual/Sole Trader
Creating Additional Stripe Accounts
Portal Payments Dashboard Overview
For Patients - How to pay my invoices online
Stripe Account Setup - Definitions
Common FAQ's regarding Clinic to Cloud's Online Payments
Q: Can I enter in card details on the invoice, so the patient doesn’t need to on their end in the portal?
A: It's coming! We begin work on this in January 2022
Q: Can I pass on the stripe fees to patients?
A: It's coming! We begin work on this in January 2022
Q: Do you have overdue reminders for patients past the first notification that the invoice needs to be paid?
A: It's coming! We begin work on this in January 2022
Q: How do I give patients Patient Portal access if they are an existing patient?
A: Go into the patient’s demographics and send a new PP registration invite using this switch:
For development questions or feature requests, please contact onlinepayments@clinictocloud.com.au
For general support, please contact