Middleware error message - Something went wrong in one of instances

If you see the following error message within the Clinic2Cloud platform it is often a result of your computer not shutting down / starting up properly.

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Upon clicking "Practice Middleware info" you'll see a red box like below.

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To resolve this, often it's just a case of restarting your middleware software.

Steps to fix issue

1. Search within your computer (not the internet) for "practice middleware". You should see a result for "Clinic to Cloud Practice Middleware". Open this.

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2. A box will appear for you to input your login credentials. Put in your username/email and password that you use to login to Clinic2Cloud (admin login). This will just re-enable the practice middleware software within your computer.

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3. This will result in the service running again as it should be, and when you refresh your Clinic2Cloud page, the message should disappear.

Note: Some Antivirus software may try and block the practice middleware form running. Please ensure that your antivirus allows/trusts middleware.
Also, please check to see if practice middleware is actively running on your computer. Guide here: https://trust.clinictocloud.com.au/hc/en-us/articles/115001525587-How-To-Restart-Services-For-Scanning-And-Lab-Results-

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