1. Find the patients invoice by using the invoice history option
How to find a patients invoice history
2. Click the invoice number to go into the invoice
3. Unlock the invoice at the bottom of the page
4. Click the 'Refund' option and enter the amount in as the same way the payment was made. (eg: If the patient paid cash you need to enter it as cash) Click 'Save' or 'Enter'
5. You will then see the refund display in red on the bottom of the invoice.
6. Remove the item number if you want to zero the invoice. Click payment to add the payment in correctly. Add Add your notes and click 'Save'